Question 1

WHICH PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

Our lockers accept these forms of payment with Paywave or tap functionality, as well as online payment:VISAMastercardApple PaySamsung PayGoogle PayAMEX​There are no additional fees for paying with Paywave.

Question 2

DO YOU OFFER A GUARANTEE ON STORED ITEMS?

Accepted Answer

All users store their luggage at their own risk. In saying that, we offer modern lockers with strong lock mechanisms and electronic tracking of all use. Most of our sites are chosen because they have CCTV and staff onsite at all times that the lockers are publicly accessible.

Question 3

CAN I PREBOOK A LOCKER?

Accepted Answer

We don't currently offer this functionality, however all of our sites are designed with enough lockers that there will always be some available. We understand how frustrating it'd be to lug everything there only to find it's a full house!

Question 4

ARE YOUR LOCKERS OPEN 24 HOURS?

Accepted Answer

Opening hours vary by site. Please check the site specific page that you're interested in.

Question 5

HOW MUCH DOES IT COST TO RENT A LOCKER?

Accepted Answer

Charging varies by locker size, time and by site. Please check the site specific page to find out more detail.

Question 6

I AM NOT VERY GOOD WITH TECHNOLOGY. HOW DO I RENT A LOCKER?

Accepted Answer

Follow the details on the terminal step by step. They're designed to be simple and user friendly. If all else fails, have a chat with the staff on site who can help out.

Question 7

HOW DO I CHECK IF YOU HAVE LOCKERS AVAILABLE NEAR ME?

Accepted Answer

The best way to check is to look for the location-specific pages on our site or contact us about existing storage locker sites. We can also help with enquiries about new locations.

Question 8

WHAT ITEMS CAN I STORE IN YOUR LOCKERS?

Accepted Answer

Our lockers are set up for luggage, bags, valuables, and other personal items. If you are unsure whether something is suitable, it is best to enquire before you store it. Perishable items can't be stored for hygiene reasons.

Question 9

ARE YOUR LOCKERS SELF-SERVICE?

Accepted Answer

Yes, Lockers NZ provides self-service storage solutions. That means you can use the lockers directly at the site without needing a staffed counter for every visit.

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